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Automation Lead-Production Support
Bangalore, Chennai
Job Description
Key Responsibilities:
Strategic Leadership:
- Develop and implement the automation strategy for the Production Support Business Unit, aligning with business goals and customer needs.
- Drive automation initiatives across multiple customer accounts, ensuring scalability, consistency, and alignment with each customer’s specific requirements.
Automation & Transformation Initiatives:
- Identify opportunities for automation and process optimization, including but not limited to intelligent automation,process automations, RPA and Generative AI-based automation.
- Lead and manage end-to-end automation projects, from ideation to execution, ensuring delivery within timelines and budget.
- Evaluate and recommend the latest automation tools and technologies to drive digital transformation.
Innovation & Intelligent Automation:
- Proactively suggest and implement innovative automation ideas that improve productivity and efficiency.
- Drive the adoption of emerging technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and Generative AI to automate complex tasks and workflows.
Cross-Functional Collaboration:
- Collaborate with customer account managers, technology teams, and operations to identify automation opportunities.
- Work closely with customers to understand their pain points and design automation solutions tailored to their business needs.
Governance & Compliance:
- Establish governance frameworks for automation initiatives to ensure compliance with regulations and customer requirements.
- Continuously monitor and report on automation performance metrics to senior leadership and stakeholders.
Team Leadership:
- Build and lead a high-performing automation team, fostering a culture of innovation, continuous improvement, and accountability.
- Mentor and develop team members, ensuring they are equipped with the necessary skills and knowledge to drive automation success.
- Skill in managing customer relationships,addressing concerns, and maintaining a customer-centric approach.
Job Requirement
- Bachelor’s / Master’ s degree in computer science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.
- 12+ years of IT experience with 5+ years of playing key roles driving automations, building automation platform for multiple clients across domains and industry verticals.
- Experience in building reusable intelligent automation Platform, Tools and accelerators.
- Experience in Presales, Production support effort estimation and solutioning.
- Good technical understanding of Data Engineering based Programs and Analytics concepts involving on-prem / Cloud based ETL & BI based programs.
- Good understanding of DevOps/SRE tools and practices, monitoring tools and automation suites.
- Strong Production support background with knowledge of software development life cycles, ITIL processes, and support methodologies.
- Excellent project management and Process knowledge with PMP / ITIL or similar certification preferred.
- Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong influencing and negotiation skills to collaborate with internal teams, customers, and vendors.
- Excellent time management skills to handle multiple tasks and priorities effectively.
- High attention to detail to ensure customer needs are handled effectively and efficiently.
- Ability to adapt to changing circumstances and new information quickly.
- Staying focused and effective even when faced with setbacks or challenges.