Automation Manager-Production Support

Bangalore, Chennai

Job Description

Automation Manager

Seeking an experienced Data/Cloud Platform Automation Manager to drive automation-first strategies for production operations, ensuring reliability, efficiency, and continuous improvement.

Automation Manager will be responsible for leading automation initiatives across multiple customer accounts. The ideal candidate will be a visionary leader capable of driving automation transformation with innovative solutions, including intelligent automation, Robotic process automation, and Generative AI-based automation. They will play a crucial role in enhancing operational efficiency, reducing costs, and improving service quality for our clients.

Key Responsibilities:

Strategic Leadership:

Develop and implement the automation strategy for the Production Support Business Unit, aligning with business goals and customer needs.
Drive automation initiatives across multiple customer accounts, ensuring scalability, consistency, and alignment with each customer’s specific requirements.

Automation & Transformation Initiatives:

Identify opportunities for automation and process optimization, including but not limited to intelligent automation, process automations, RPA and Generative AI-based automation.
Lead and manage end-to-end automation projects, from ideation to execution, ensuring delivery within timelines and budget.
Evaluate and recommend the latest automation tools and technologies to drive digital transformation.

Innovation & Intelligent Automation:

Proactively suggest and implement innovative automation ideas that improve productivity and efficiency.
Drive the adoption of emerging technologies like Artificial Intelligence (AI), Machine Learning (ML), Robotic Process Automation (RPA), and Generative AI to automate complex tasks and workflows.

Cross-Functional Collaboration:

Collaborate with customer account managers, technology teams, and operations to identify automation opportunities.
Work closely with customers to understand their pain points and design automation solutions tailored to their business needs.

Governance & Compliance:

Establish governance frameworks for automation initiatives to ensure compliance with regulations and customer requirements.
Continuously monitor and report on automation performance metrics to senior leadership and stakeholders.

Team Leadership:

Build and lead a high-performing automation team, fostering a culture of innovation, continuous improvement, and accountability.
Mentor and develop team members, ensuring they are equipped with the necessary skills and knowledge to drive automation success.
Skill in managing customer relationships, addressing concerns, and maintaining a customer-centric approach.

Job Requirement

Required Skills, Competencies & Experience:

Bachelor’s / Master’ s degree in computer science, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.
12+ years of IT experience with 5+ years of playing key roles driving automations, building automation platform for multiple clients across domains and industry verticals.
Experience in building reusable intelligent automation Platform, Tools and accelerators
Experience in Presales, Production support effort estimation and solutioning
Good technical understanding of Data Engineering based Programs and Analytics concepts involving on-prem / Cloud based ETL & BI based programs.
Good understanding of DevOps/SRE tools and practices, monitoring tools and automation suites
Strong Production support background with knowledge of software development life cycles, ITIL processes, and support methodologies.
Excellent project management and Process knowledge with PMP / ITIL or similar certification preferred.
Excellent verbal and written communication skills, with the ability to effectively communicate complex concepts to both technical and non-technical stakeholders. Strong influencing and negotiation skills to collaborate with internal teams, customers, and vendors.
Excellent time management skills to handle multiple tasks and priorities effectively.
High attention to detail to ensure customer needs are handled effectively and efficiently.
Ability to adapt to changing circumstances and new information quickly.
Staying focused and effective even when faced with setbacks or challenges.