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Service Delivery Manager - Platforms

Hyderabad
Job Description
Key Responsibilities:
  1. Service Delivery Management:
    • Oversee the delivery of services and solutions to ensure they meet or exceed client expectations.
    • Develop and implement strategies to enhance service delivery efficiency and effectiveness.
    • Act as the primary point of contact for clients, addressing any issues or concerns promptly.
  2. Process Alignment:
    • Collaborate with cross-functional teams to align processes and workflows with business objectives.
    • Identify opportunities for process improvements and drive initiatives to optimize service delivery.
  3. Architecture Finalization:
    • Work closely with technical and architect teams to finalize and validate service architectures.
    • Ensure that architectural designs align with client requirements and best practices.
  4. Team Management:
    • Lead and manage a team of technical team, providing guidance, support, and performance feedback.
    • Foster a collaborative and high-performance team environment.
  5. Chargeback Management:
    • Implement and manage chargeback processes for project costs (Platform and Labor) to first-party customers.
    • Ensure accurate and transparent billing for services delivered and resolve any discrepancies.
  6. New Project/Service Enablement and Retirement:
    • Design comprehensive plans for the enablement of new projects and the retirement of legacy systems or services.
    • Develop detailed timelines and milestones for project enablement and service retirement.
    • Present these plans to leadership for review, feedback, and finalization.
    • Take actionable steps based on leadership feedback and ensure seamless execution of enablement and retirement plans.
  7. Azure and SQL Skills:
● Employ SQL querying skills to analyse data, generate reports, and support decision-making processes.
  1. Reporting and Documentation:
● Prepare and present regular reports on service delivery performance, project status, and team productivity.
● Maintain comprehensive documentation related to service delivery, architecture, chargeback processes, and project plans.
Job Requirement
● Proven experience in a service delivery management role or similar position. 8+ years of experience
● Basic knowledge of Azure cloud services and SQL querying.
● Strong understanding of process alignment, architectural design, and chargeback mechanisms.
● Experience in designing project enablement and retirements, including creating and managing timelines.
● Excellent leadership and team management skills.
● Exceptional problem-solving abilities and attention to detail.
● Strong communication and interpersonal skills.
Certification:

● Certification in ITIL Foundation or higher.
● Azure certifications (e.g., Azure Fundamentals, Azure Administrator).
● Project Management certifications (e.g., PMP, PRINCE2).
● Scrum Master certification (e.g., CSM, PSM) is a plus.
● Familiarity with service management tools and frameworks (e.g., ITIL, ServiceNow).