Senior Hiring – AI Pricing Operations

Chennai, Bangalore, Hyderabad

Job Description

Job Title: Senior Hiring – AI Pricing Operations

Locations: Chennai | Hyderabad | Bangalore

Who we are

Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow.

Our team of 4000+ technologists and consultants are based in the US, Canada, the UK, India, Singapore and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. Many of our team leaders rank in Top 10 and 40 Under 40 lists, exemplifying our dedication to innovation and excellence.

We are a Great Place to Work-Certified™ (2022-24), recognized by analyst firms such as Forrester, Gartner, HFS, Everest, ISG and others. We have been ranked among the ‘Best’ and ‘Fastest Growing’ analytics firms lists by Inc., Financial Times, Economic Times and Analytics India Magazine

Curious about the role? What your typical day would look like? What do we expect?

Process Ownership and Execution:

Demonstrates complete ownership in ensuring delivery of retail pricing recommendations for various scenarios leveraging the best in class AI solutions
Ensure accurate and on-time delivery of pricing recommendations and the deliverables associated with these pricing recommendations
Constantly seeks out inefficiencies and patterns, driving continuous improvements to optimize operational effectiveness. Employ best practices to streamline delivery operations and ensure that the delivery meets best in class quality standards
Thrives on coordinating seamlessly with cross-functional teams—technology, product, data, and client stakeholders—to keep operations running smoothly.
Is committed to tackling issues head-on by quickly identifying challenges and escalating them to maintain uninterrupted workflows.
Has insatiable diligence in maintaining detailed operational trackers and dashboards, ensuring complete transparency and strict adherence to SLAs.
Develop and maintain appropriate documentation for pricing operations
Embraces growth and adaptability by expanding responsibilities to oversee operations for multiple clients and diverse use cases over time.

Client and Stakeholder Management:

Act as a primary point of contact for pricing-related inquiries from clients, product teams & internal stakeholders
Actively work with the clients and internal stakeholders to set expectations on the timelines, delays and risks
Partner with product management to identify and integrate new product requirements into existing structures.

Team Management:

Manage a team from broad spectrum of practices like Consulting, Analysts, Data Scientists, Machine Learning Engineers, frontend and backend engineers that support the deployment and maintenance of the pricing solution
Provide training and support to internal teams (e.g., sales, customer service) on the pricing solution, tools, and processes.
Responsible for hiring & onboarding new talent into the team.
Set clear expectations, evaluating performance, providing constructive feedback, and addressing underperformance.
Effectively assigning tasks and responsibilities, empowering team members, and monitoring the delivery.
Creating a positive and engaging work environment, recognizing achievements, and fostering a sense of purpose and belonging.
Effectively managing and allocating resources (people, budget, time, tools) to achieve objectives.

What do we expect?

Seasoned (15+ years) in managing client operations, delivery, or service teams in data-intensive or technology-driven environments.
Develop an in-depth understanding of the pricing solution and its functionalities across the spectrum of ML algorithm, backend and front-end applications
Proven ability to manage time-sensitive, mission-critical deliverables with a strong focus on accuracy and timeliness.
Exceptional organizational skills and the ability to work effectively under tight timelines.
Experience working across overlapping time zones and collaborating with diverse teams and senior stakeholders.
Proficiency with operational tools such as Excel, Jira, ServiceNow, and dashboards.
Ownership mindset with a commitment to delivering high-quality results consistently.
Experience in retail pricing operations preferred.

You are important to us, let’s stay connected!

Every individual comes with a different set of skills and qualities so even if you don’t tick all the boxes for the role today, we urge you to apply as there might be a suitable/unique role for you tomorrow. We are an equal opportunity employer. Our diverse and inclusive culture and values guide us to listen, trust, respect, and encourage people to grow the way they desire.

Note: The designation will be commensurate with expertise and experience. Compensation packages are among the best in the industry.

Additional Benefits: Health insurance (self & family), virtual wellness platform, and knowledge communities.