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Lead System Engineer - Xops

Chennai
Job Description
As a Lead Systems Engineer, you will responsible for below:

  • Should have 6+ years of experience in Leading Production Support / data migration projects Primarily in Azure ADF, Databricks, Synapse etc
  • Hands on Experience in Developing ADF pipelines, Databricks notebooks, SQL queries as an L3 engineer or developer
  • Flexible to work in 24X7 shifts.
  • Flexible to work from office 3-5days work week.
  • Oversee the day-to-day operations of the Technical Support Team.
  • Act as an SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
  • Act as a mentor and provide oversight, coaching, and training to technical support staff
  • First point of contact for all escalations.
  • Track SLAs and report the same as part of WSRs.
  • Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support team).
  • On-board all new technical support team members and work in review and creation of SOPs for recurring issues.
  • Liaising with team members, management, and clients to ensure projects are completed to standard.
  • Should have excellent written and verbal communication skills and experience in managing communications in Support mode,Critical Incident management, Problem management notifications.
  • Good Hands on knowledge of Azure Data Factory/Python/ Databricks/ ADB Notebook, monitoring of batch processes, and troubleshooting required.
  • Secondary Knowledge of ETL Tools (Ex Datastage, Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL, Unix/ Linux commands would be an added advantage
  • Ability to work independently and work in a team in a collaborative fashion.
Job Requirement

  • Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
  • Proven experience with Azure services, Databricks, and SQL databases.
  • Strong proficiency in data processing and analysis in DE Projects
  • Managing Support / Sustain projects.
  • Take accountability for delivery and customer satisfaction.
  • Track SLAs and report the same as part of WSRs.
  • Strong communication skills and the ability to collaborate effectively in a team environment.
  • Good understanding of processes, knowledge of ETL/ end to end batch ecosystem and/or any cloud would be an added advantage.
  • Familiarity with agile methodologies and practices.