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Senior System Engineer - Xops + Informatica

Chennai
Job Description

As a Senior Systems Engineer, you will responsible for below: 

  • Should have 4+ years of experience in Leading Production Support / data migration projects Primarily
  • in reporting tools Power BI/ Tableau and or ETL tools like (Ex Informatica, SSIS)
  • Flexible to work in 24X7 shifts.
  • Flexible to work from office 3-5days work week.
  • Oversee the day-to-day operations of the Technical Support Team.
  • Act as a SPOC for all stakeholders (customer and internal) who will take accountability for delivery and customer satisfaction.
  • Act as a mentor and provide oversight, coaching, and training to technical support staff.
  • First point of contact for all escalations.
  • Track SLAs and report the same as part of WSRs.
  • Should understand shift management roasters and be able to work in onsite-offshore model (multi-geo support team).
  • On-board all new technical support team members and work in review and creation of SOPs for recurring issues.
  • liaising with team members, management, and clients to ensure projects are completed to standard.
  • Should have excellent written and verbal communication skills and experience in managing communications in Support mode, Critical Incident management, Problem management notifications.
  • Good Hands-on knowledge of ETL Tools (Ex Informatica, Oracle Data integrator or SSIS ) SQL, PL SQL,
  • Unix/ Linux commands would be an added advantage
  • Ability to work independently and work in a team in a collaborative fashion.
Job Requirement
  • Bachelor’s degree in Computer Science, Information Technology, Data Science, or a related field.
  • Proven experience with ETL tools like Informatica/IICS and SQL databases & reporting tools like Power BI
  • Strong proficiency in data processing and analysis in DE Projects
  • Managing Support / Sustain projects.
  • Take accountability for delivery and customer satisfaction.
  • Track SLAs and report the same as part of WSRs.
  • Strong communication skills and the ability to collaborate effectively in a team environment.
  • Good understanding of processes, knowledge of ETL/ end to end batch ecosystem and/or any cloud
  • would be an added advantage.
  • Familiarity with agile methodologies and practices.