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BI Support Engineer
Chennai, Bangalore, Hyderabad
Job Description
We are seeking a skilled Power BI Support Engineer with 5+ years of experience in managing dashboards, reports, and data refreshes. The role involves monitoring BI operations, troubleshooting issues, optimizing queries and data models, and ensuring smooth performance of Power BI environments. The engineer will collaborate with cross-functional teams to resolve problems, manage user access, and drive continuous improvements in BI solutions.
- Monitor daily operations of Power BI dashboards, reports, and data refreshes.
- Troubleshoot and resolve production issues related to datasets, gateways, and scheduled refresh failures.
- Perform root cause analysis and implement preventive measures for recurring issues.
- Optimize DAX, SQL, and data models to improve report performance.
- Manage user access, roles, and permissions within Power BI Service.
- Handle user queries and provide support for report usage and functionality.
- Collaborate with database administrators, ETL developers, and business stakeholders for issue resolution.
- Support the deployment of new reports and updates into production environments.
- Maintain documentation of support processes, incident logs, and version control.
- Ensure data accuracy, consistency, and availability across BI environments.
- Provide continuous improvement recommendations for BI solutions and processes.
- Stay updated with Power BI features, updates, and best practices.
Job Requirement
- Strong knowledge of Power BI Service, Desktop, and Gateway.
- Proficiency in DAX, SQL, and data modeling.
- Experience with ETL processes and data sources (SQL Server, Azure, Excel, etc.).
- Familiarity with production support practices (incident, problem, and change management).
- Good understanding of performance tuning and security roles in Power BI.
- Excellent communication and problem-solving skills