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Service Delivery Lead - Business Analyst + Production Support
Chennai, Bangalore, Hyderabad
Job Description
Service Delivery Lead
Chennai, Bangalore & Hyderabad
Who we are
Tiger Analytics is a global leader in AI and analytics, helping Fortune 1000 companies solve their toughest challenges. We offer full-stack AI and analytics services & solutions to empower businesses to achieve real outcomes and value at scale. We are on a mission to push the boundaries of what AI and analytics can do to help enterprises navigate uncertainty and move forward decisively. Our purpose is to provide certainty to shape a better tomorrow.
Our team of 7000+ technologists and consultants is based in the US, Canada, the UK, India, Singapore, and Australia, working closely with clients across CPG, Retail, Insurance, BFS, Manufacturing, Life Sciences, and Healthcare. Many of our team leaders rank in the Top 10 and 40 Under 40 lists, exemplifying our dedication to innovation and excellence.
We are a Great Place to Work-Certified™ (2022-26), recognized by analyst firms such as Forrester, Gartner, HFS, Everest, ISG, and others. We have been ranked among the ‘Best’ and ‘Fastest Growing’ analytics firms lists by Inc., Financial Times, Economic Times, and Analytics India Magazine.
Curious about the role? What would your typical day look like?
We are seeking a highly experienced professional with strong expertise in both Production Support and Business Analysis. This role requires ensuring smooth system operations while driving requirement gathering, analysis, and solution delivery across business and technology teams.
- Manage and lead production support activities for critical applications and systems.
- Monitor system performance, availability, and reliability, ensuring timely resolution of incidents.
- Perform root cause analysis, implement preventive measures, and maintain documentation of issues and resolutions.
- Coordinate with technical teams for bug fixes, enhancements, and deployments.
- Collaborate with stakeholders to gather, analyse, and document business requirements.
- Translate business needs into functional and technical specifications.
- Support testing phases, including UAT, regression, and production validation.
- Provide post-implementation support and continuous improvement recommendations.
- Mentor junior team members and contribute to knowledge base creation.
- Drive automation opportunities in support and analysis processes.
- Ensure compliance with SLAs, operational standards, and change management processes.
Job Requirement
- 10+ years of combined experience in Production Support and Business Analysis.
- Strong knowledge of incident management, change management, and release processes.
- Proficiency in SQL/database queries for troubleshooting and analysis.
- Experience with ticketing systems, monitoring tools, and documentation practices.
- Ability to analyse complex business processes and propose effective solutions.
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, stakeholder management, and documentation abilities.
- Ability to work under pressure in high-availability environments.
- Familiarity with Agile/Scrum methodologies.
- Leadership qualities with experience mentoring or guiding teams.